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BEFORE YOU MOVE

QUESTION.  WHEN DOES MY TIME BEGIN AND END?

ANSWER.  WHEN THE CLIENT SIGNS THE MOVERS IN AND WHEN THE CLIENT SIGNS THE MOVERS OUT UPON COMPLETION.

QUESTION. HOW AM I BEING CHARGED?

ANSWER.  YOU ARE BEING CHARGED BY THE HOUR BASED ON CREW SIZE (2, 3, or 4 MAN CREW); WE ALSO HAVE A 1 TIME TRIP CHARGE AND WE CHARGE EXTRA FOR PIANOS, POOL TABLES, AND SAFES.

QUESTION.  WHEN IS PAYMENT MADE AND HOW?

ANSWER.  PAYMENT IS MADE PRIOR TO UNLOADING YOUR HOUSEHOLD GOODS.

QUESTION.  IF I PAY WITH A CREDIT CARD DO I HAVE TO PHYSICALLY HAVE THE CREDIT CARD.?

ANSWER.  YES, THE ACTUAL PHYSICAL CREDIT CARD MUST BE PRESENT TO RUN FOR PAYMENT ALONG WITH THE DRIVERS LICENSE FOR VALIDATION.

QUESTION.  WHY IS THERE A TRIP CHARGE.

ANSWER.  THE TRIP CHARGE COVERS THE USE OF OUR TRUCK AND THE FUEL NEEDED TO DO YOUR JOB, IT IS BASED ON WHERE YOU ARE LOCATED FROM OUR OFFICE 8525 SANDS POINT DRIVE, HOUSTON, TEXAS 77036, AND WHERE YOU ARE MOVING TO.

QUESTION.  WHAT CAN NOT BE MOVED LEGALLY BY A MOVER?


ANSWER.  WE ARE NOT ALLOWED TO MOVE ANIMALS, LIVE PLANTS, GUNS, EXPLOSIVES, PROPANE TANKS, OXYGEN TANKS, OR ANYTHING THAT MAY CONTAIN FLAMMABLE LIQUIDS.

QUESTION.  DO YOU HAVE INSURANCE?

ANSWER.  NO MOVERS ARE ONLY LEGALLY LIABLE FOR .60 (CENTS) PER POUND FOR DAMAGE, FOR EXAMPLE, IF YOU HAVE A 50 LB TV AND THE MOVERS DAMAGE YOUR TV THERE LIABILITY IS $30.00, YOU CAN PURCHASE ADDITIONAL COVERAGE BEFORE YOUR MOVE WITH A 3RD PARTY MOVING INSURANCE PROVIDER.

QUESTION.  WILL THE MOVERS USE SHRINK WRAP ON MY FURNITURE?


ANSWER.  YES, ONLY UPHOLSTERED ITEMS (COUCH, CHAIR) EVERYTHING WILL BE FURNITURE PADDED FOR PROTECTION.

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